User Agreement

By registering or using the services of the Platform you agree to this Agreement and the rules, policies, and supplementary terms published by the Platform from time to time. If you do not agree, please do not use the services of the Platform.

You must provide true, accurate, and complete registration information and update it promptly when it changes. You must keep your account and password secure and are responsible for all conduct carried out through your account.

If you become aware of unauthorized use of your account or a security vulnerability, you must notify the Platform immediately.

The Platform is intended only for users with full civil capacity, or for minors who use it with the consent and guidance of a guardian.

You agree to comply with applicable laws and regulations and not to use the Platform for illegal activities, including but not limited to posting false information, infringing others' intellectual property or privacy, fraud, or other improper conduct.

If a violation occurs, the Platform may restrict, suspend, or close your account according to the circumstances and reserves the right to pursue legal remedies.

Products on Genki Shop are sold directly by the Platform, which handles product information, orders, payments, delivery and after-sales service. Creators provide or license designs. Shops distinguish creators and their collections, not separate sellers.

Prices, specifications, delivery coverage and estimated delivery times are as shown before purchase and agreed in the order. Production and delivery partners may assist us without changing our responsibilities as the seller.

If an issue affects fulfillment, we will contact you promptly and handle changes, cancellation and refunds in accordance with applicable law or our agreement with you. Refunds due will be returned through the original payment method.

Rights in content supplied or licensed by creators or other rights holders, and its permitted use, are determined by applicable law and the relevant authorization.

Without authorization, no entity or individual may use, copy, or distribute the foregoing content in any form.

We are responsible as the seller for product quality and after-sales service under applicable law. Contact Genki Shop customer service about defects, incorrect or missing items, or goods that do not match your order. We will investigate and provide the remedies required by law.

Production, logistics and payment partners do not affect your right to raise order or after-sales requests with us. We take reasonable steps to address service interruptions and reduce their impact.

We bear responsibility under applicable law. This agreement does not exclude or limit your statutory rights to returns, compensation or other consumer remedies.

We may revise this Agreement from time to time as our business develops or as required by law. The revised content will be published on this page and take effect from the date of publication.

If changes are material, we will inform you by in-site notice, email, or other reasonable means. Your continued use of the services constitutes acceptance of the revised Agreement.

The making, performance, and interpretation of this Agreement shall be governed by the laws applicable to your use of the Platform's services.

If a dispute arises, the parties shall first seek resolution through friendly consultation; if consultation fails, it may be submitted to the courts having jurisdiction where the operator of the Platform is located, or to another competent dispute resolution body.

If you have any questions or suggestions regarding this Agreement, you may contact us through the Help Center or Contact Us pages on the Platform.