Who am I buying from?
Products you purchase on Genki Shop are sold directly by the platform. Shops distinguish creators and their design collections. Creators provide or license designs; they are not the sellers of your purchases. Production and delivery partners may assist with fulfillment. Contact Genki Shop customer service directly for orders, refunds and after-sales support.
How do I register and log in?
Click "Login / Register" in the top right, sign up with your email and verify, then log in. Existing users can log in with email and password.
How do I place an order and pay?
On the product page, select options and quantity, add to cart, then in the cart confirm address and total, submit the order and complete payment as prompted.
How do I check orders and shipping?
After logging in, click "My Genki" to open your account, then "My Orders" to view all orders and shipping status.
How do I return or exchange?
Use the after-sales option in your order details or email support@genkios.com with your order number and a description of the issue. For products covered by our general returns policy, apply within 30 days of receipt. Made-to-order POD products are subject to the special return conditions disclosed and confirmed before purchase. Defects, incorrect or missing items and goods that do not match the order remain covered by applicable law; statutory rights are not uniformly limited by that period. See our Return & Refund Policy for full conditions.
How do I contact support?
Visit the "Contact Support" page for email and instructions, or use in-app messages to reach our team.